Privacy Policy
Our Privacy Commitment
Assetra values your trust. We never sell, rent, or trade your personal data with third party marketing brokers. Information collected is used strictly to secure escrow transactions, prevent fraud, and comply with Bangladeshi financial regulations.
1. Information We Collect
We collect information you provide directly when registering, verifying, or trading on Assetra:
- Account Information: Name, email address, phone number, and password hash.
- Identity Verification Data: For high tier traders, government issued ID (NID or Passport) and proof of address.
- Transaction Records: Escrow deposits, withdrawal history, payment reference numbers, and listing metadata.
- Technical Data: IP address, device type, browser information, and access timestamps to detect unauthorized sessions.
2. How We Use Your Data
Your information is used exclusively to operate and protect the marketplace:
- Facilitate escrow holding and fund disbursements.
- Authenticate user sessions and maintain account security.
- Investigate suspicious activities, fraud, and disputes.
- Send essential transactional notifications and receipts.
3. Escrow Data Confidentiality
Credentials and sensitive handover information shared within private escrow workspaces are encrypted and accessible only to the buyer, seller, and authorized Assetra dispute mediators in the event of an active dispute.
4. MFS Payment Processing
Assetra provides 100% Secure MFS Escrow via bKash, Nagad, and Rocket. Deposits and withdrawals occur directly through official mobile financial services. Assetra never requests, accesses, or stores your secret MFS PINs or account security passwords.
5. Data Security & Storage
We implement industry standard technical measures including TLS encryption in transit, strict Row Level Security (RLS) policies at the database layer, and isolated cloud storage to safeguard your data against unauthorized access.
6. Cookies & Tracking
Assetra uses essential HTTP-only authentication cookies to maintain your login session securely. We do not use third party ad tracking cookies.
7. User Rights and Data Deletion
You have the right to request a copy of your personal data or request account closure. Certain transaction records must be retained for a mandatory compliance period as required by financial and taxation laws of Bangladesh.
8. Contact Our Privacy Officer
For privacy inquiries or data requests, please contact our designated Data Protection Officer: